KinderByte public information
Support
Sign-in and account access
Use Forgot Password on the sign-in page for a password reset. For a locked, disabled or incorrectly assigned account, contact your nursery administrator. KinderByte support cannot grant access to nursery records without the nursery's authorisation and identity checks.
Privacy and data requests
Send access, correction, deletion, export or consent-withdrawal requests to the nursery first. State your name, the child or account concerned, your relationship to them and the request type. Do not attach identity documents or sensitive records until the nursery provides a secure method. See the Privacy Notice for details and possible legal limits.
Push-notification help
Check notification permission in device settings, confirm you are signed in to the correct nursery account and reopen the app to refresh registration. Signing out removes that device's registration from the account. You can withdraw notification permission in device settings at any time.
Security concerns
If you believe an account or child record is exposed, contact the nursery immediately and ask it to disable affected access. Include what happened and when, but do not email passwords, full records or unnecessary personal information.
Contact support
Use your nursery's usual support channel. If a KinderByte support address is configured for this deployment, it appears below. Include your nursery name, account email and a short description of the problem.
Never send a password, payment credentials, full medical details or children's photos in an initial support message.